Delivery

SHIPPING INFORMATION

Indicated shipping timeline is an approximate number of days an order takes to deliver from the shipping date indicated at checkout, and does not include weekends, holidays, and any unforeseeable delays on the courier's end (weather, volume, traffic, etc.).

Delivery may be delayed if a change of delivery option was submitted on the customer's end.

If your order consists of “in-stock”, “out of stock”, “shipping later” pieces, the dispatch date may change. Make sure to check the dates indicated during checkout and on your confirmation email.

Your order may be split if the estimated dispatch dates are more than 7 days apart.

The shipping fee is charged based on the subtotal before discounts and is non-refundable.

Deliveries outside of Türkiye

Additional customs duties and service fees are not included in the price for the USA, European countries, and other international destinations. Our delivery partner, ShipEntegra, handles all shipment (except GCC countries) for our orders.

Deliveries outside of Türkiye; GCC Countries

(Bahrain, Jordan, Kuwait, Qatar, United Arab Emirates, Saudi Arabia, Oman, Lebanon, and Egypt); all additional custom duties and service fees are included in the price. Our delivery partner, Aramex, handles all shipment for our GCC orders.

Please note that Joy of Jade does not have any control over the time spent on customs and delivery, as they vary by country. Please check with the tracking code and the courier in your country.

Shipping Options

TYPE OF SHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express Cargo	Order 150 USD and above	Free	2-5 business days
Express Cargo	Order below 150 USD	20 USD	2-5 business days